Huweteng ka talaga…

Balita sa Pilipinas hanggang ngayon ang madugong “shoot out” daw sa Atimonan na ikinasawi ng 13 tao. Hinihinalang ang pinag-ugatan ng “shoot out” ay ang sigalot sa paghahari sa Huweteng sa dahilang ang isa sa namatay, si Vic Siman ay sinasabing isang Huweteng Operator at may dalang pera at ginto ng araw na iyon. Mahirap na talaga sugpuin ang sugal na Huweteng sa dahilang napakalalaking personalidad na ang nasa likod ng operasyon nito.

Naalala ko tuloy ang isang kaibigan ko na Mayor ng isang maliit na siyudad sa Northern Luzon. Siya ay dealer ng aming produkto noong nasa Pinas pa ako at isang araw ay pinuntahan ko siya upang magreconcile ng accounts at dalhan siya ng mga promotional materials ng aming kompanya. Dinadalaw ko talaga siya at least every other month sa paglilibot ko sa mga customers namin.

Pagakyat ko sa office niya sa City Hall, maraming tao dahil it turned out Constituents Day niya. Naghihintay ng tawag ang mga naroong mamayan at lahat sila ay may hinaing.. may namatayan, walang pampalibing.. mayroong masakit na miyembro ng pamilya.. merong nasira ang bahay ng bagyo.. at bawat isa sa kanila ay inaabutan ni Mayor ng karampatang halaga.

Pinaupo ako ng kanyang Aide sa may reception at binigyan ako ng kape at babasahin habang naghihintay. About 12NN ay tinawag na ako pero bago ako nakaupo sa harapan niya ay inaya niya ako sa kalapit na room na nagsisilbing Dining Area. Magtanghalian daw muna kami, di na raw siya nakakauwi kapag Constituents Day kaya nagpapacater na lang siya at doon na kumakain kasama ang mga alipores niya.

Nang naguumpisa na kaming kumain, ipinaliwanag ko ang aking pakay, at kinuha sa akin ng kanyang Sekretaryo ang dala kong Statement of Accounts at ang isang bag na Promo Materials. Pinansin ko ang maraming tao sa labas ng opisina na mula umaga pa yata ang iba. Sabi niya, inaabutan nga niya ng halaga ang mga tao, pero mayroon siyang record ng ibinigay niya, pangalan ng pinagbigyan at dahilan ng paghingi sa kanya.

Habang nilalantakan ko ang sinigang na bangus belly (na marami sa kanila), tinanong ko siya papaano niya nasusustinehan ang mga gastos na iyon na hindi birong halaga.

Napabuntunghininga siya, uminom ng tubig, saka sumagot sa akin. Sinabi niya na aaminin niyang iyon ay galing sa Huweteng. Hindi raw kakayahin ng sahod niya o ng kanyang sariling negosyo ang pagbibigay sa mga tao. Kulang din ang pondong nakalaan para dito. At hindi lang daw iyon mayroon pa raw siyang 20 scholar sa High School at 10 sa College. So kung di siya papatol sa Huweteng, hindi niya maipagpapatuloy ang ganoong pag-alaga sa kanyang mga kababayan.

Bumaba ako ng opisina niya na iniisip ko ang mala-Robin Hood niyang style sa pamamahala. Paglakad ko papuntang parking ng aking sasakyan, napansin ko na may isang kubrador ng huweteng sa tabi. Tumataya ang isang Ale na kakagaling lang at kakatanggap lang ng perang tulong mula kay Mayor.

  1. Kumukuha ng pera si Mayor para maibigay sa Ale na nangangailangan.
  2. Itinataya ni Ale sa Huweteng ang perang ibinigay ni Mayor.
  3. Kumikita ang Huweteng sa taya ni Ale.
  4. Back to number 1.

Vicious Cycle.

Nagtataka pa tayo kung bakit di masugpo ang Huweteng.

—-000—-

“It won’t be long and down we fall. Cuz living a life insane kills us all. And I prey tonight on piece of  mind. This vicious cycle’s  mine. Round and round I  go in vicious cycles. Always find my way to let you down. Tumble  like a ragdoll.” – Red Line Chemistry.

Read

Singhutin mo pa Sir!!

Normal route namin pag-uwi from work ay driving to Bahrain – Abu Hadriyah Highway, a 32 km stretch from the junction of Dammam-Abqaiq Highway which is about 15 km naman from our office. Then we’ll proceed left, before the Toll Plaza of the Bahrain Causeway to the highway going to Dharan and turn right to 30th street, Al Khobar.

About 100 meters pagkakaliwa namin sa Riyadh street ay may Checkpoint, na normal na in this country. Ang purpose ng checkpoint ay kung mayroong mga takas, mga pinaghihinalaang walang residence permit, mga illegal na drugs, alak, at iba pang mga bawal sa bansang ito (of course kahit naman sa ibang bansa ay may mga ipinagbabawal din). Normally naman, di kami pinapapatigil kasi mag parking light ako kaagad, open my window, turn on ang ilaw sa loob ng sasakyan at inilalabas namin ang ID namin ng kompanya. This way, alam kaagad nila na mga professionals kami at makita nila na Pinoy kami. Kadalasan kasi sa mga pinapahinto ay numero uno na ang Pakistani, Sudanese, Bangla Deshi-Indian-Sri Lankan, kasi maraming mga krimen na nangyayari rito na sangkot ang mga lahi na ito.

Nagtaka ako at kami ay pinatabi ng police, at may kasunod kaming mga Pinoy din. Tapos, pinalabas kami ng sasakyan at sinabihang sa tabi lang muna kami. After nang sinusundan naming kotse ng mga Indians, ay hinalughog na ang aming sasakyan. Inuna ang trunk kung saan naroon ang bag namin, ang laptop at ang dalawang bola ng basketball. Talagang lahat ng sulok ay sinaliksik at inilawan. Then pumunta sa unahan at binuksan ang cupboard, kinapa at inilawan. Tapos ang ilalim at likuran ng upuan.

Noon ko narealize kung ano ang talagang hinahanap nila ng makita nila  ang dalawang bote ng mineral water. Una, tiyak na drugs ang hinahanap nila (which explains kung bakit Pakistani, Bangla ang kanilang pinapahinto), ikalawa, ay ang alak, kasi noted na ang Pinoy sa paggawa at pagbibenta ng alak dito. Talagang di ko nga maintindihan kung bakit alam ng mga kababayan natin na bawal iyon dito, at kasama iyon sa ipinagbilin sa kanila bago magpunta sa bansang ito, pero marami pa rin ang matigas ang ulo. Kapag nahuli naman, at nakulong, isinusumpa ang mga Saudis at puro drama na nagpapatulong sa ating gobyerno.

Balik ako sa pagkuha niya ng bote ng tubig. Iyong unang bote ay may kaunting laman, binuksan niya at inamoy. Di pa nakontento at ibinuhos sa hawak na tissue at inamoy ng inamoy. Then, kinuha niya iyong ikalawang bote. Tagal niyang inamoy. Although iyon ay wala nang laman, dahil naibuhos ko na ang laman. Naghahanap lang ako ng basurahan para itapon ang bote.

Di ko mapigilan ang matawa habang paulit ulit niyang inaamoy ang bote. Then finally, sumenyas na siya na puwede na kaming sumakay habang panay ang punas niya sa kanyang ilong.

Kaya ako natatawa, ang bote kasing iyon ay dating may ihi.

Dito kasi di puwede ang gawi nating mga pinoy sa pinas na kahit saan ay iihi na lang. Galit sila roon, dahil parang aso raw. Kaya kahit na medyo awkward, huwag lamang magkasakit sa bato, sa bote ako umiihi pag aabutin na at walang makitang CR.

Talo pa ang mukha ng modelo ng Datu Puti suka nung pulis habang sinisinghot ang bote.

—000—

“The police high beam froze her perfect face. In white glow for a while. The  politburo’s on high alert. And her name showed up on file
And she’s been speaking out. Checkpoint Charlie’s  radioing in.” – Red Star

Attitude

The longer I live, the more I realize the impact of attitude on life.

Attitude to me is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think, say or do.

It is more important than appearance, gift, or skill. It will make or break a company…a friendship…a home.

The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past… The only thing we can do is play on the string we have, and that is our attitude.

It is like flying a kite. Lulos lulos kapag malakas hangin. Pulon pulon kapag mahina ang hangin. (NOTE: Lulos is our word in my hometown for unwind the string, while Pulon is rewind the string into its spool)

I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you… we are in charge of our attitudes.

Be happy. Think positive.

And always have an attitude of humility.

—000—

“I have a dream I want to see come true.  I won’t give up, no matter what I do. If there’s a long, long way I have to go. I’ll keep run, run, running this I know. I’ll keep run, run, running, chasing my dream. If there’s a big high mountain I’ve got to go up. I’ll keep climb, climb, climbing to the top” – Jack Hartmann

COMMUNICATION (通信)

A new hotel employee was asked to clean the elevators and report back to the supervisor when the task was completed. When the employee failed to appear at the end of the day the supervisor assumed that like many others he had simply not liked the job and left. However, after four days the supervisor bumped into the new employee. He was cleaning in one of the elevators. “Don’t tell me you’ve been cleaning these elevators for four days?” asked the supervisor, accusingly. “I do sir,” said the employee,
“This is a big job sir, and I’ve not finished yet – do you realize there are over forty of them, two on each floor, and sometimes they are not even there..”

The above illustration is an example of a failure in effective communication.

Assumptions follow when somebody fails to communicate. The supervisor assumed that by simply telling the new employee to clean the elevators, he can do it the way the supervisor wanted it done. The new employee in turn, assumed that there are over 80 elevators in the whole building to clean.

Effective communication is keeping aside assumptions but making clear and coherent interaction with the other members of the organization.

Wikipedia defines an organization as a social arrangement which pursues collective goals, which controls its own performance, and which has a boundary separating it from its environment.

This collective goal is the fuel that the organization uses in continuously developing its internal capacity to efficiently and effectively perform its planned actions and to sustain itself over in the long term. The performance is then related to the measures by which the members interact, corroborate efforts and synchronize levels of measuring results.

Successful organizations  never  fail to perform organization development actions. Warren Bennis stated that “Organization Development is a complex strategy intended to change the beliefs, attitudes, values, and structure of organizations so that they can better adapt to new technologies, markets, and challenges.”

Change is a necessity. To realize progressive change means that all the members of the organization must understand and realize their role in these changes.

Keeping information invites assumptions. When your co- employee needs support because he is new in the company and you fail to give information, and instead lead them in the attitude that you have done it before, so they can also do it, that is assumption. On the other hand, when you block and do not accept information from the other employees, you are also assuming that what you do is always right. These two actions, when put together form arrogance, and with arrogance, the absence of teamwork occurs and the organization crumbles.

Our organization is a mixture of different nationalities, cultures, education and behaviors, the nesting ground for assumptions but a ripe cradle for communication.

Let’s do our best to communicate and listen. We’ll learn, we’ll progress and we’ll earn our way to the top through proper communication. The information you keep maybe the reason for the low performance of the group and should be corrected and, it could be the key to the success of the organization if unleashed.

Let’s talk to one another, attend meetings, answer calls, discuss and resolve complaints.

Let’s support one another. Let’s communicate.

Let’s start by saying Hello! to our colleagues.

Let’s untangle communication!

(NOTE: This is my third installment of articles I wrote for our Company Newsletter. I opted to include these articles with the aim of imparting my readers some tips in organizational behavior and development gained from my experience in working / managing people with diverse nationalities, personalities, attitudes and motives)

–000—

“Got to stay in touch even though we’re on the move. Keep your lines open, say, what’s new. Exchange the facts, keep in contact. I keep on trying to call you but I can’t get through. Our communication must get through. Communication.. don’t hang up. Communication.. keep in touch.” – Duran Duran

Unleash The Information

I remember an exercise that is widely used in Seminars in Communications.
This is getting a group of 5 to 10 people standing in line, and then  the Seminar
Coordinator will whisper information to the first member in the line. Normally,
that information is very detailed, involving events, dates, numbers and names.
The first member will in turn pass the information to the second member through
whisper and the second member whispers to the third member, and so on, until the
action is finished with the last member. The last member will then recite what was
the information originally relayed by the Seminar Coordinator to the first member.
About 95% failed in this exercise, the information changing as it goes from one member
to another, and the real sense of the information is lost. This is one good illustration of
how failure in communications occurs from one person to another.

Good and open communication results in an active and progressive organization.

Each employee can effectively communicate with one another, regardless of rank or position by focusing on one objective: the progress of the company he works with.

Admittedly, there are individuals who will keep information and data to themselves, for they are afraid of other people using these to be promoted in their position or their salary. Everyone in a company must remember that these information were obtained in the performance of one’s job and must be shared since it will be used for the function and advancement of the company.

The setback of keeping information to ourselves while we are a part of the organization is that there is a strong chance that what we hold maybe incomplete or with mistakes. It takes sharing, listening and comparing with others through honest communication that we will know the true value of what we know and possess and in turn have the opportunity to learn and gain more knowledge or even correct if we have mistakes that we do not realize. For example, somebody maybe proclaiming he has got the best performance in coming out with the maximum output for his department founded from the standard he set and based on the data that he gathered (production, field, sales or market data). His tendency is to reject any form of communication especially if he feels the information is very much different from his gathered data. This act is retrogressive and keeps the company blind in the true performance of the operation, of the field accomplishment, of the level of sales achievement.

Communication means submitting accurate, factual and meaningful reports on time. Everyone must do some analysis at all times if the report he submits is substantial, useful and is valid in relation to the level of performance of other industry players, competitors and the organization as a whole.

http://randydeutsch.files.wordpress.com/2010/07/knowledgeinfocartoon.gif

Communication means anyone should be ready to accept suggestions, criticisms, advice and ideas even if these are different from his own. It leads to additional learning, experience, and teamwork. One must not rest on the idea that he is right because he is more senior, more experienced, higher in position or was successfully doing his job and cannot try fresh ideas.

Communication means giving praises, encouragements, support and understanding. It builds trust and confidence.

Communication is listening. To listen is to be silent. One cannot listen if he talks at the same time with whom he is supposed to listen to, if he always insists on what he did or what he is in the company disregarding the talks or explanation of his colleague. It is in listening that others gain the feeling of belongingness and the listener erases his insecurities.

Start communicating now. You’re a part of the company; you’re a part of the family.

Unleash the information.

—-000—-

“Insight to what’s going on. Information keeps us strong. What you don’t know can hurt you bad. Take it from me you’ll be walkin around sad.” – Janet Jackson

OUR SYSTEM IS DOWN

One of the good things in working in this country is that it is mandatory for the employers to have their employees covered with Medical Insurance. Tha compulsary medical insurance was introduced in 2005, with the government recognizing that free health care for foreign nationals was unsustainable. Ang lahat ng manggagawa ay eligible for a comprehensive package of benefits including, public health, preventive, diagnostic, and curative services and pharmaceuticals with few exclusions and walang cost sharing.

Kasama sa package na ito ang state of the art cardio-vascular procedures, organ transplants, and cancer treatments (including bone marrow transplants). Sponsors/employers are responsible for paying for an extensive package of services for private sector expatriates. Magandang halimbawa ito ng pagkalinga sa mga manggagawa na siyang gulugod ng ekonomiya ng bansang ito. Ako ay nagpapa-full medical and physical check up bago magbakasyon upang matiyak ko ang aking kalusugan at lalo ko pang mapaglingkuran at kalingain ang aking pamilya at mga umaasa sa akin.

Healthcare

Kahapon, I went to a Hospital dito sa Al Khobar para magpagamot ng aking ubo at sipon, at magpapasta na rin ng ngipin. Natanggal ang pasta ng ngipin ko noong nakaraang 3 araw na ako ay nasa Riyadh, sabi nga ng kasama ko “kasi, nangangatal ka sa ginaw, nagngangalot ang iyong ngipin kaya natanggal ang pasta.”

I was surprised na walang gaanong pila sa second floor reception registration, kasi karaniwan nang kapag Huwebes ng hapon ay mahaba ang pila sa dami ng pasyente. Ang second floor kasi ang para sa Dental, Cardio at pampalandi (tawag ko sa Derma, kasi kasama ang facial, skin whitening, etc).

Natapos iyong naunang pasyente sa akin, and when it was my turn, the Indian Receptionist asked me for my Patient ID Number. I told him “I don’t know, it was you who should know from your records. Here is my Medical Card and my Iqama.” Sumagot siya na, “No Patient ID Number, No Treatment.”

I consider this lahi as the most arrogant kasi at walang kaserbiserbisyo sa katawan, kahit na iyon ang trabaho nila, mataas pa ang boses ng mga mokong na ito. Sabi ko sa kanya, “I have been coming to this hospital, and all I do is show my medical card, my Iqama and tell you what is the problem with my health. Now you are asking me for my Patient ID Number, which only this hospital knows.”

He replied, “Our system is down Sir. We cannot register you.”

I answered, “Then, there should be a way to register us. Look, I am sick and I need treatment. I should not be tied to your system.”

He answered, “Sir, if you can wait. We are already doing something about the system. See the patients sitting there? They are all waiting. ” Tiningnan ko ang mga nakaupo, mga Pakistanis, Indian, may Pinoy, some are still in their working overalls. Nakakaawa tingnan ang mga maysakit na naghihintay na magamot.

I retorted, “How long will it take us waiting?” Bago siya nakasagot, isang Pakistani na nakaupo ang nagsalita, “Me here for 2 hours already. Still waiting.”

The Indian Receptionist somewhat irritatedly told me, “I don’t know how long. Maybe 15 minutes, 1 hour, 2 hours, or even 1 day.”

“How about if the patient is dying, will you still wait for the system to go online?” I said in a loud voice, in answer to his irritation.

“We have an Emergency. ” ang sagot niya na medyo mataas na ang boses.

“How will your Emergency record the dying patient?” tanong ko.

“Through the system!” was his quick answer.

Back to zero.

Ang ganda pa naman sana ng pangalan ng Clinic na ito. Ang kanilang Clinic name ay mayroong word na COOPERATIVE… NAKIKIPAGTULUNGAN.. NAKIKIISA…. pero it seems they themselves need help. Hopelessly Helpless. Or is it because of the Staff?

“I’ll come back tomorrow. But I am sure, the owners of this Clinic would not like this. Please take those patients there as priority once your system resumes.. maybe in an hour.. until tomorrow.” Ang iniwan kong salita sa kanya.

–000—

“Hangars sitting dripped in oil, crying, “Freedom!” Handed to obsolescence still you feed us lies from the tablecloth. It’s a system of a down. Why do they send the President to war? Why do they send the poor?” – BYOB (Bring Your Own Bombs)

PERILS OF COMMUNICATION TOOLS

There was a mobile phone in the locker room

Ringing so loud, a man picked and put it on

“Ah, hello there Mr. Ocots, how has it gone?”

Was his answer, his voice high and a-boom.

 

Everyone in there, glanced and intently listened

The man sounds firm and authoritative

The guys taking shower stopped and were silent

As the man keeps answering in affirmative

“Yes, how much is the stock worth now?

It’s $1.15 of blue chips? Hey stake a 1.5 M buy”

“You mean a $ 5.6 M country house in Caeldon.

For the wife it’s good, I want it my own”

The guys are so amazed, how wealthy this man is

A million bucks he spare, in just a few minutes

“So, you suggest refurbishing the office in Langley

$ 1.5 M for the work? Go ahead it’s okay”

“A new Ferrari for the son, you ask me what to do.

Have it delivered today, and please pay it too.”

“Oh, the 2 months bonus the labor union asks,

Give it to them in full,

and have it free of tax.”

All the guys in the room, started whistling in

admiration

For such display of wealth and generosity in

action

“Hey, by the way you guys..” the man suddenly

screamed

“Whose phone is this I answered, please take it

from this bench.”

—000—

“Are you lost or incomplete? Do you feel like a puzzle, you can’t find your missing piece? Tell me how you feel Well I feel like they’re talking in a language I don’t speak And they’re talking it to me. Let’s talk. Let’s talk.” – Coldplay