COMMUNICATION (通信)

A new hotel employee was asked to clean the elevators and report back to the supervisor when the task was completed. When the employee failed to appear at the end of the day the supervisor assumed that like many others he had simply not liked the job and left. However, after four days the supervisor bumped into the new employee. He was cleaning in one of the elevators. “Don’t tell me you’ve been cleaning these elevators for four days?” asked the supervisor, accusingly. “I do sir,” said the employee,
“This is a big job sir, and I’ve not finished yet – do you realize there are over forty of them, two on each floor, and sometimes they are not even there..”

The above illustration is an example of a failure in effective communication.

Assumptions follow when somebody fails to communicate. The supervisor assumed that by simply telling the new employee to clean the elevators, he can do it the way the supervisor wanted it done. The new employee in turn, assumed that there are over 80 elevators in the whole building to clean.

Effective communication is keeping aside assumptions but making clear and coherent interaction with the other members of the organization.

Wikipedia defines an organization as a social arrangement which pursues collective goals, which controls its own performance, and which has a boundary separating it from its environment.

This collective goal is the fuel that the organization uses in continuously developing its internal capacity to efficiently and effectively perform its planned actions and to sustain itself over in the long term. The performance is then related to the measures by which the members interact, corroborate efforts and synchronize levels of measuring results.

Successful organizations  never  fail to perform organization development actions. Warren Bennis stated that “Organization Development is a complex strategy intended to change the beliefs, attitudes, values, and structure of organizations so that they can better adapt to new technologies, markets, and challenges.”

Change is a necessity. To realize progressive change means that all the members of the organization must understand and realize their role in these changes.

Keeping information invites assumptions. When your co- employee needs support because he is new in the company and you fail to give information, and instead lead them in the attitude that you have done it before, so they can also do it, that is assumption. On the other hand, when you block and do not accept information from the other employees, you are also assuming that what you do is always right. These two actions, when put together form arrogance, and with arrogance, the absence of teamwork occurs and the organization crumbles.

Our organization is a mixture of different nationalities, cultures, education and behaviors, the nesting ground for assumptions but a ripe cradle for communication.

Let’s do our best to communicate and listen. We’ll learn, we’ll progress and we’ll earn our way to the top through proper communication. The information you keep maybe the reason for the low performance of the group and should be corrected and, it could be the key to the success of the organization if unleashed.

Let’s talk to one another, attend meetings, answer calls, discuss and resolve complaints.

Let’s support one another. Let’s communicate.

Let’s start by saying Hello! to our colleagues.

Let’s untangle communication!

(NOTE: This is my third installment of articles I wrote for our Company Newsletter. I opted to include these articles with the aim of imparting my readers some tips in organizational behavior and development gained from my experience in working / managing people with diverse nationalities, personalities, attitudes and motives)

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“Got to stay in touch even though we’re on the move. Keep your lines open, say, what’s new. Exchange the facts, keep in contact. I keep on trying to call you but I can’t get through. Our communication must get through. Communication.. don’t hang up. Communication.. keep in touch.” – Duran Duran

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