WHAT? IT TOOK 8 PEOPLE TO CHANGE THE BATTERY OF MY CAR?

Kaninang umaga, while driving to work with Bien, nadaanan namin ang ilang  workers of one particular nationality na nagkakabit ng malaking tubo sa isang pipeline excavation pit. There are 9 of them and only two are working. The rest are just watching, at last week ay naobserbahan ko na ganun pa rin ang sistema nila, 2 lang ang talagang nagtatrabaho.

Hindi sa dinidegrade ko ang lahing ito, pero sa aking obserbasyon ay talagang meron silang angking katamaran at malakas magclaim ng kung anu anong experience. Ang isa pang hindi maganda sa kanila, that most of Saudi Employers complain ay iyong hindi sila kasing flexible at kasing husay dumiskarte ng Pinoy.

Which brought me back sa isa lang sa mga real life experiences ko sa lahi nila. A few months ago, I went to our Vehicle Service Provider’s workshop para magpapalit ng battery ng sasakyan. After getting the required document from their coordinator, I gave it to the Shop Manager. He told me to wait and it will be done in 1 hour. I asked him 1 hour when the job can be done in less than 15 minutes. “That is the way things are done here, Sir!” ang sagot niya sabay tawag sa isang Mechanic na lahi ng binabanggit ko sa itaas.

Before going any further, how many of this nationality does it take to replace the battery of my service car?

Bilangin natin.

10 minutes after parking the car in the maintenance bay, a Technician (No. 1) asked me to open the front hood. Then he took out a tester, checked the battery and left. After about 5 minutes another Guy came (No. 2), loosened the bolt connector of the battery, and also left. Another 10 minutes passed before another Technician (No. 3) took the battery out from my car. He called me and requested me to follow him in the store. In the store, the storekeeper of the same nationality (No. 4) asked (interrogate is the more appropriate word since he was so rough in asking questions… talk about Customer Relations) me how long is my battery, am I not checking it regularly, etc. I strongly answered “I don’t know. Your company is called Service Provider, please provide me service, treat me as a customer not a suspect.”. He entered my car number in the computer and presto, he got all the information he wanted (how lazy). He then issued a new battery and called another same nationality employee (No. 5) to bring the battery to the car, all of this process took 30 minutes. The bolt connector guy installed the battery to my car and after 10 minutes called another guy (No. 6)  to report it was already installed. No. 6 came to my car after 5 minutes, then he took the key and started the car. He then handed me a piece of paper to sign. And then waved me to go.

It took 70 minutes and 8 of this nationality for a simple replacement of battery. Why 8 you will ask because we have counted only 6. The 8  include the Shop Supervisor na walang ginawa kundi mamewang at sumigaw at 1 Tea Boy, na nagsiserve ng Tea sa Shop Supervisor every 15 minutes. Iisang lahi sila.

Efficiency is doing things right; effectiveness is doing the right things.” But I saw a lot none of these with these guys.

Balik ako sa realidad nang makarating sa office and afterwards had discussions with 2 Electrical Engineering Specialists ng parehas na lahi sa itaas, who cannot read and differentiate centimeter from millimeter.

—-000—-

“Hopelessly, helplessly, wonder why. Everything gotta change around me. I’d tell it to your face. But you lost your face along the way.” – Train

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